Woman makes mistake entering info into TurboTax. IRS finds out. IRS penalizes woman. Seems straight forward.
The error was not the fault of the software. If you make your own mistake filling it out on paper, you are penalized. Same when you enter it electronically the same way.
TurboTax's guarantee about audits is THEIR promise to you. There MAY be a claim for the woman for TurboTax to pay for (a portion of?) the fines/penalties the woman now owes. That's their advertised guarantee. It does not shield the woman from the penatlies, just that she may have a claim for reimbursement from Intuit, makers of TurboTax.
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